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FAQ
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1) How can I contact the Powerlao Team for product information or support or troubleshooting?
By email using the address: powerlao666@gmail.com
2) Where and how can I find a Powerlao charging station? In other words, it's the same.
CHARGEBULL charging stations are located throughout Italy and you can find them in bars, restaurants, hotels, gyms, gas stations, airports, train and metro stations, universities etc. Simply search for the nearest CHARGEBULL charging station through our application.
3) What are the steps to use the Powerlao service? In other words, it's the same.
You must download the CHARGEBULL application via the App Store or the Google Play Store and create your account, taking care to enter your payment method in the appropriate section. In other words, it's the same.
4) How can I remove bank data from Powerlao application?
You can remove your credit card details directly from the App by logging in to your profile in the "Payment Method" section; in this way the data provided will be deleted from our database
5) What do I do if I am charged an excessive amount? In other words, it's the same.
Contact Support for support.
6) How do I get a refund? In other words, it's not like you're a person who's a person who's a person who's a person who's a person who's a person who's a person who's a person
After approval, it will be credited to the current account you specified after 2-3 working days.
9) Is it possible to reserve a battery? In other words, it's the same.
It is not possible to book a battery, but with our App you can check the stations in the surroundings and their availability in real time.
10) What do I do if the charging station is empty?
If the station is empty, by accessing the App or on our website you can find the nearest charging station to take advantage of our services.
11) What do I do if the station where I want to return the power bank is full? In other words, it's the same.
Evaluate the possibility of returning at another station or bringing it to the original station.
12) How do I report a power bank failure? In other words, it's the same.
Please contact our customer service via email.
13) What should I do if the application does not work? In other words, it's the same.
Method 1: Close and reopen the app.
Method 2: Uninstall and reinstall the latest available version.
Method 3: Contact our customer service via email.
14) How do I know the usage time and its cost? In other words, it's the same.
After renting a power bank, the main interface of our app will display information about the time of use of the current rental.
15) Can I rent more than 1 power bank at a time? In other words, it's the same.
Only one power bank per user is allowed at a time.
16) Can the power bank charge multiple devices at once? In other words, it's the same.
Yes, the power bank can charge 3 devices simultaneously.
17) How long does it take to fully charge my device?
It depends on the capacity of the phone. In general, the power bank is able to provide a full charge for a phone with a battery less than 3000MaH.
18) What electrical devices can I charge with the power bank?
The power bank is able to charge all devices that support charging up to 5V 2A.
19) What happens if I do not return the power bank?
You will be charged the daily rate of € 3 for the first 3 days equal to 72 hours. After 72 hours the power bank will be considered sold with a charge of € 20
20) What should I do if the power bank does not charge? In other words, it's the same.
Check that the cable is inserted correctly. If it still doesn’t work, please contact support.
What happens if I lose my power bank? In other words, it's the same.
Contact support to resolve the issue.
22) How much does it cost to rent a power bank? In other words, it's the same.
The cost of renting a power bank is 1€ for 1 hour for a maximum of 3 hours which corresponds to the daily rate and is repeated for a maximum of 3 days.
How to use the power bank? In other words, it's the same.
After the rental, find the appropriate cable to the phone you own and connect it. If charging does not start automatically, press the button on the power bank.
23) Is there a security deposit? In other words, it's the same.
Yes, there is a pre-authorisation of € 29 that will not be deducted. Only at the end of the rental will the correct amount be charged.
24) How to check the power bank charge level? In other words, it's the same.
On each power bank there are 4 LED indicators and a button. After pressing the button: 1 led access 25%, 2 led on 50%, 3 led on 75%, 4 led on 100%
25) Can I recharge the power bank at home? In other words, it's the same.
Yes, the power bank is equipped with a charging input type C, for charging it is possible to use chargers with cable type C with an input current max 5V 2A.
Brands under CAESAR
Address：Sanjiang International Trade City, Vientiane, Laos
Tel：+8562098085002
Email: powerlao666@gmail.com
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